Frequently asked questions
Find answers about industrial and marine products, quotation requests, product information, shipping and customer support.
Finding the correct equipment
What products does US² Automation supply?+
US² Automation handles enquiries for industrial automation, marine automation, marine electronics, electrical control, instrumentation and replacement components. The catalogue includes PLC and HMI equipment, drives, sensors, control units, power supplies, PCBs, circuit-protection products, cables and related parts.
How can I search for a specific part?+
Use the main search field and enter the manufacturer, model, part number, SKU or product type. For best results, search the exact part number without promotional terms or additional punctuation.
What should I do if a product is not listed?+
Send the manufacturer, part number, nameplate photograph or equipment details through the Contact Us page. A product can still be reviewed even when it is not currently displayed in the online catalogue.
Can US² Automation help identify a product from a photograph?+
Yes. Email clear photographs of the front label, complete nameplate, connectors and any visible model numbers. Product identification depends on the quality and completeness of the information supplied.
Do you help with obsolete or replacement parts?+
You can submit obsolete, discontinued, replacement or equivalent-part requirements. Any proposed compatibility or substitution should be reviewed against the original equipment specifications before ordering.
Are all products in the same condition?+
No. Product condition may vary by listing and availability. The applicable condition, photographs and commercial terms should be confirmed in the quotation before the order is placed.
From enquiry to confirmation
Why do some products not display a price?+
Industrial and marine component pricing can depend on condition, quantity, availability, destination and commercial requirements. Submit an enquiry to receive the available product and pricing information.
How do I request a quotation?+
Open the product page or Contact Us page and provide the product name, part number, quantity, company details, delivery country and any technical requirements. You can also email the information to purchase@us2automation.com.
What information should be included in an RFQ?+
Include the manufacturer, exact part number, required quantity, preferred condition when relevant, destination country and required delivery timing. A nameplate image or datasheet can help reduce clarification time.
Can I submit a list of multiple products?+
Yes. Send your BOM, spreadsheet or part-number list by email. Use clear rows for manufacturer, part number, description and quantity so each requirement can be reviewed accurately.
Does submitting an enquiry confirm an order?+
No. An enquiry requests information only. An order proceeds after the applicable quotation, product details, availability, payment terms and delivery arrangements have been reviewed and accepted.
Dispatch and destination information
Does US² Automation handle international enquiries?+
Yes, international product enquiries are welcome. Shipping availability, documentation, cost and delivery estimates depend on the product and destination and are confirmed separately.
Which shipping service will be used?+
The suitable courier or freight service is selected according to the shipment size, value, destination and agreed commercial terms. The shipping method should be confirmed in the quotation or order communication.
How long will delivery take?+
Delivery time depends on product availability, order processing, carrier service, destination and customs clearance. Any estimate is provided with the relevant quotation or dispatch information.
Will tracking information be provided?+
When tracking is available for the selected shipping service, the tracking details are shared after dispatch through the applicable order communication.
Are import duties and taxes included?+
Duties, taxes and customs charges depend on the destination and agreed delivery terms. Review the quotation carefully and confirm any destination charges with the appropriate local authority or customs adviser.
Product information and after-sales enquiries
Can I request technical specifications or a datasheet?+
Yes. Submit the exact manufacturer and part number. Available specifications, manuals or product information can be shared when accessible, but customers should verify suitability for their application.
How are returns handled?+
Return eligibility depends on the product, condition, reason for return and agreed commercial terms. Contact US² Automation promptly with the order reference and supporting photographs, and review the published Return and Refund Policy.
Is a warranty included with every product?+
Warranty terms are product-specific and must be confirmed in the quotation or order documentation. Do not assume the same warranty applies to every condition or product category.
How can I report a damaged or incorrect shipment?+
Contact US² Automation promptly with the order reference, packaging photographs, product photographs and a clear explanation of the issue. Retain the original packaging until the enquiry has been reviewed.
How can I contact US² Automation?+
Use the Contact Us form, email purchase@us2automation.com, call +91 6359825151 or send a WhatsApp message. Business hours are Monday through Saturday, 9:00 AM to 6:00 PM IST.
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