Shipping Policy

At US² Automation, we are committed to providing efficient, reliable, and timely shipping services to our customers. Please read the following information regarding our shipping policy.

 

1. Shipping Options

We offer shipping options based on the destination, order quantity, product type, and delivery requirements. Applicable shipping methods, delivery timelines, and shipping charges will be clearly mentioned in the quotation or order confirmation.

We work with reliable logistics and courier partners to ensure safe and efficient delivery. Depending on the destination and shipment requirements, US² Automation may use different logistics providers.

 

2. Order Processing & Delivery

Orders are processed after confirmation of the order and receipt of the required payment.

For products available in stock, dispatch is generally arranged within the agreed processing time. For customized or bulk orders, the production and dispatch timeline will be communicated at the time of quotation or order confirmation.

Delivery timelines may vary depending on the destination, shipping method, product availability, customization, and other logistical factors.

Once the order has been dispatched, tracking details may be provided to the customer where applicable.

 

3. Express Delivery

US² Automation may provide express or priority delivery options for selected products and destinations, subject to availability and logistics feasibility.

Customers requiring urgent delivery are requested to contact our sales team before placing the order so that the available options and applicable charges can be confirmed.

 

4. Customer-Arranged Shipping

Customers may arrange their own transportation or shipping through their preferred logistics provider.

Any applicable packing, handling, or dispatch charges will be communicated separately.

If the customer chooses their own shipping company, US² Automation shall not be responsible for any loss, damage, delay, or other issue occurring after the shipment has been handed over to the customer’s nominated carrier. Any such claims must be resolved directly with the selected shipping provider.

 

5. Customs, Duties & Taxes

For international shipments, all applicable customs duties, import taxes, local taxes, clearance charges, and other destination-related fees shall be the responsibility of the customer unless otherwise agreed in writing.

Customers are responsible for complying with the customs, import, and regulatory requirements applicable in their respective countries.

 

6. Delayed or Missing Orders

US² Automation makes every reasonable effort to ensure timely delivery. However, delivery may be delayed due to circumstances beyond our control, including transportation disruptions, customs clearance, weather conditions, holidays, carrier delays, or other unforeseen circumstances.

If an order is significantly delayed or appears to be lost in transit, customers should contact US² Automation for assistance. We will coordinate with the relevant logistics provider where applicable.

 

7. Products Temporarily Out of Stock

If a product is temporarily out of stock but is expected to become available within a reasonable period, US² Automation may hold the order and dispatch it once the product becomes available.

The customer will be informed of any significant change in the expected dispatch timeline.

 

8. Product Unavailability

If a product becomes unavailable or is discontinued and US² Automation is unable to fulfill the order, we will notify the customer promptly.

Where possible, we may offer a suitable alternative. If the order cannot be fulfilled and payment has already been received, the applicable refund will be processed in accordance with our refund and cancellation policy.

 

9. Payment Issues

Orders will be processed only after successful confirmation of the required payment.

If a payment is declined, incomplete, or not received, US² Automation reserves the right to place the order on hold until payment is successfully confirmed. Any resulting change in production or delivery timelines will be communicated to the customer.

 

10. Contact Us

For questions regarding shipping, delivery status, tracking information, or any shipping-related concerns, please contact US² Automation.

US² Automation
Email: sales@us2automation.com
Phone: +91 6359825151
Website: www.us2automation.com