Returns & Refunds

30-Day Hassle-Free Returns & Refunds at US² Automation

At US² Automation, we are committed to providing reliable industrial automation products, marine parts, and related technical solutions. Customer satisfaction is important to us, and we aim to ensure a smooth and transparent process in the event of a genuine product issue.

Please review the following terms regarding our return and refund policy.

 

1. 30-Day Return Policy

Eligible products may be returned within 30 days from the date of delivery, provided they meet the conditions outlined in this policy.

Returns are subject to product inspection and approval by US² Automation.

 

2. Products Eligible for Return

Return may be considered in the following situations:

• Product is received defective or non-functional.
•  Product has a manufacturing defect.
•  Product received is materially different from the specifications confirmed in the order.
•  Product is damaged before or during delivery, subject to verification.
•  Product is supplied incorrectly due to an error by US² Automation.

 

3. Products Not Eligible for Return

Returns will generally not be accepted for:

• Products that have been installed, modified, dismantled, repaired, or otherwise altered.
•  Products damaged due to improper installation, handling, storage, operation, or maintenance.
•  Products damaged through normal wear and tear.
•  Products ordered according to incorrect specifications, part numbers, models, or technical information provided by the customer.
•  Special-order, customized, programmed, or non-stock products unless otherwise agreed in writing.
•  Products that have been used or commissioned without following the manufacturer’s recommended procedures.
•  Products returned after the applicable return period.
•  Products without valid proof of purchase.

 

4. Return Process

To request a return, customers should:

Provide Proof of Purchase:
Provide the relevant quotation, purchase order, invoice number, delivery details, or other proof of purchase.

Contact US² Automation:
Email us at sales@us2automation.com or call +91 6359825151 with details of the issue.

Provide Supporting Information:
Depending on the product and issue, we may request photographs, videos, serial numbers, model numbers, test reports, or other technical information.

Return the Product:
Once the return is approved, US² Automation will provide return instructions. Products must be securely packed and returned in suitable condition.

 

5. Inspection & Approval

All returned products will be inspected by US² Automation and, where necessary, assessed by the relevant manufacturer or authorized technical service provider.

A return, replacement, or refund will be provided only after the reported issue has been verified and the return has been approved.

 

6. Return Shipping Costs

If a return is approved due to a confirmed product defect, incorrect supply, or an error attributable to US² Automation, applicable return shipping costs may be covered by US² Automation.

For other approved returns, the customer may be responsible for return shipping, insurance, packing, and handling costs.

 

7. Replacement

Where appropriate and subject to availability, US² Automation may offer a replacement with the same or an equivalent product.

For technical or specialized components, replacement may be subject to manufacturer availability and warranty terms.

 

8. Refunds

If a refund is approved, it will generally be processed through the original payment method.

The refund amount may exclude applicable shipping, handling, customs, duties, taxes, or other charges where these are non-refundable or were not caused by an error on the part of US² Automation.

Refund processing times may vary depending on the payment method and financial institution.

 

9. Missing or Delayed Refund

If an approved refund has not been received within the expected processing period, please check with your bank or payment provider first.

If the refund is still not reflected, please contact US² Automation at sales@us2automation.com for further assistance.

 

10. Damaged Shipments

Customers are requested to inspect shipments promptly upon delivery.

If a product appears damaged during transportation, please notify US² Automation as soon as possible and provide photographs of the product and packaging.

Where applicable, we will coordinate with the relevant shipping or logistics provider to assist with the claim.

 

11. Warranty

Where a product is covered by a manufacturer’s warranty, the warranty terms and conditions of the respective manufacturer will apply.

US² Automation may assist customers with the warranty claim process where applicable. Warranty coverage may vary depending on the product, manufacturer, usage conditions, and installation requirements.

 

12. Customer Responsibility

Customers are responsible for confirming the required product specifications before placing an order, including where applicable:

• Manufacturer and brand
•  Part number and model number
•  Technical specifications
•  Voltage and electrical requirements
  
•  Dimensions and compatibility
•  Quantity
  
•  Application requirements
•  Delivery and billing information

US² Automation will supply products based on the specifications confirmed by the customer in the quotation, purchase order, or other written communication.

 

13. Contact Us

For questions regarding returns, refunds, replacements, or warranty claims, please contact:

US² Automation
Email: sales@us2automation.com
Phone: +91 6359825151
Website: www.us2automation.com

 

Important: This Return & Refund Policy is subject to the specific terms agreed upon in the applicable quotation, purchase order, invoice, manufacturer’s warranty, or other written agreement between US² Automation and the customer.